More than 170 people were rescued from dangling gondolas at a Colorado ski resort after a malfunction left them trapped for hours.

According to media reports, one of the elevators at the Winter Park Resort outside Denver automatically shut down on Saturday afternoon for safety reasons due to a crack in a metal support structure. It then took rescuers five hours to bring 174 people to the ground, according to a resort spokesman KDVR said.

“We were going for our first run, my wife and I, and we stopped. We stopped for about 15 minutes and started thinking if maybe this was unusual,” skier Aleksey Dmitriyev told the station. “I called the line and the line told me if it’s less than 20 minutes, don’t worry, call us back… Then we waited a little longer and saw the ski patrol come down and with the people from the floor to the hut spoke. Like telling how many of you are in the locker room, all that.”

“Everyone was pretty calm, the ski patrol was calm and professional and reassured us,” he added. “It was kind of interesting because he kind of knew what he was doing, but we were a little worried.”

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“After that we skied a few more runs, of course used a different lift and it was still a good day, but a unique experience,” Dmitriyev also told KDVR.

Dmitriyev recorded a video showing a rescuer lowering himself into the cabin of his stranded gondola.

“We’re going to send a seat up, we’re going to sit on a seat one at a time and slowly lower everyone down again,” the man says.

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The footage then shows several people – including a child – being brought to safety.

Winter Park Resort said the lift remained closed Sunday for repairs and inspections and that the gondola manufacturer was on site, according to KDVR.

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A new part was installed late Sunday and testing is underway to prepare for the elevator’s reopening, the station adds.